Frequently Asked Questions
Find answers to common questions below
If the item is listed as genuine or service pack, it is 100% genuine.
Yes, all our batteries are brand new and tested before dispatch.
We accept returns within 30 days of purchase. More details can be found on the return policy page.
Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on our website or the carrier's website.
Please get in touch with our support team for the return process.
You can reach our customer support team via email, phone, or live chat. We're available Monday-Friday, 9am-6pm GMT.
We use Royal Mail, Evri, and DPD, depending on your postcode and delivery area.
Yes, next-day delivery options are available.
Orders can be modified or cancelled within 2-3 hours of placement. After that, the order enters processing and cannot be changed.
Free UK mainland delivery: 2–3 working days.
New batteries require calibration. Charge to 100% and use down to around 20%. Repeat for 2–3 cycles.
Your device may still be reading old battery data. This improves after a few cycles.
Third-party apps may show inaccurate data initially. Allow a few charge cycles.
Slight warmth is normal, especially with fast charging.
Yes, calibration helps improve performance and accuracy.
Please follow our Installation Guide for proper steps and best practices.
Match your exact device model:
Samsung / Android model
MacBook A**** model
We use industry-standard SSL encryption to protect your payment information. We never store your full card details on our servers.
This can happen as the system may still be reading old battery data. Please charge the battery to 100% and use it down to around 20%, repeating this for a few cycles. Monitor the performance, and if the issue persists, contact our customer support team.
Please ensure the battery is installed correctly and all connections are secure. Try charging the device while it is switched off. If the issue continues, please contact our support team for assistance.
Make sure the battery is installed properly and all connectors are securely in place. Also check that the device is receiving charge. If the issue persists, please contact our customer support team.
After receiving your order, you'll receive an email invitation to review your purchase. You can also leave reviews directly on product pages if you're logged in.
Yes, we accept exchanges within 30 days. Contact our customer service team to arrange an exchange for a different size, colour, or product.
We're currently an online-only retailer, which allows us to offer competitive prices and a wider selection of products.
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