Here is the comprehensive Return & Refund Policy in English, detailed specifically to meet both customer expectations and Google Merchant Center requirements:

Return & Refund Policy

At Tech Depot UK, we strive to ensure a transparent and fair shopping experience. Please review our detailed policy regarding returns, exchanges, and refunds.

1. Country of Sale

  • Our products are currently sold and delivered exclusively within the United Kingdom.

  • All policies are governed by UK Consumer Protection regulations.

2. Return Window

  • Standard Returns: Customers have 14 calendar days from the date of delivery to initiate a return.

3. Product Condition

  • General Requirement: Items must be returned in their original, unused condition.

  • Special Condition for Parts: For items like LCD screens and batteries, all original protective films, warranty stickers, and seals must remain intact.

  • Installation Damage: We cannot accept returns for items that have been damaged during installation (e.g., torn flex cables or cracked screens during fitting).

4. Return Method

  • All returns must be sent by mail to our designated fulfillment center.

  • To start a return, please contact our support team at support@techdepotuk.com or via WhatsApp at +44 7466 209526 to receive return instructions.

5. Return Label

  • Customer Responsibility: For "change of mind" or "incorrect part ordered," the customer is responsible for the return shipping costs and must provide their own shipping label.

  • Faulty/Incorrect Items: If the item is faulty upon arrival or we sent the wrong product, Tech Depot UK will provide a return label or reimburse the shipping costs.

6. Restocking Fee

  • We do not charge a restocking Fee.

7. Exchanges

  • We offer exchanges/replacements for faulty or damaged items.

  • Once your returned item is received and inspected, the replacement will be dispatched promptly.

8. Refund Processing Time

  • Total Processing: The entire return and refund process is typically completed within 10 business days of receiving your item.

  • Inspection: We inspect returned items within 2–3 business days of receipt.

  • Immediate Initiation: Once approved, we initiate the refund immediately.

  • Bank Processing: Please note that while we complete our part quickly, the final appearance of funds in your account depends on your payment provider (e.g., Stripe, PayPal).

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